Orders of 5 or 10 metres or more of the same item will automatically receive a discount. Our loyalty program allows returning customers to earn even further discounts and benefits.
Businesses with a VAT or Tax number can apply to become Trade account holders eligible for special Trade pricing and other benefits
More Fabrics Trade account holders are eligible to apply for credit. To qualify for credit, you must have placed at least one order with More Fabrics.
To apply for credit, login to your account and access your profile. If you qualify, the ‘Apply for credit limit’ button will be automatically displayed and you can select it, you will receive a confirmation email once you have sent a request. More Fabrics will process your request and confirm via email if your application has been accepted.
The More Fabrics loyalty program is a way to reward returning Trade customers. By creating a More Fabrics Trade user account, you are automatically entered into our loyalty program.
Trade account members who have spent a predefined amount or more in the last three months can become a member of our Trade Plus loyalty program, and can enjoy a further discount on Trade pricing. The amount is indicated in your profile.
Orders and Shipping
On More Fabrics you can order a sample for any fabric available at approximately 1 EUR per sample. A regular sample measures 10 x 10 cm. For fabrics with a design pattern the sample measures 30 x 30 cm. Samples need to be ordered in the same way as you would order a fabric: by adding it to your shopping cart and checking out. Adding a sample to your shopping cart is possible in two ways:
- directly from the Product finder, by hovering over a product image and pushing the Get sample button
- from the product's detail page, by clicking on the ORDER SAMPLE link just above the Add to cart button
More Fabrics accept the following payment methods:
- American Express
- More Fabrics Credit (for approved Trade customers)
Available payment methods are based on your registered shipping address and displayed during the second step of the checkout process.
All fabric orders are shipped world wide with our DHL courier service. Samples are shipped through standard postal services.
Orders can be tracked from the orders section of your account profile. Select the ‘Tracking’ link shown in the order overview, this will automatically direct you to the DHL tracking website displaying the progress of your shipment.
If you have received an item that is faulty, please refer to our Returns policy below. If you are missing an item, please contact us via email at firstname.lastname@example.org, and we will get this sorted for you as soon as possible.
Products that are damaged or defected, not delivered in the ordered quantity, or do not match the item specifications, can be returned within 14 days of receipt.
Please carefully check your fabric once received. Returns will not be accepted for any article that has been cut, washed, or altered in any way.
Returns will NOT be accepted in the following cases:
- Request for return is made after 14 days of receiving the product.
- The product is used or is not in its original condition. The product should not be washed or ironed.
- Products are returned without original packaging.
- Product is damaged after use/opening.
- Any item which has been used or installed.
In order to return the product, first contact us via email at email@example.com. This email needs to contain at least the following information:
- Order number
- Item number
- Exact reason why the goods need to be returned, please include supporting photographs if applicable.
Once we have received this information our team will verify the nature of the claim. On validation of the claim you will be invited to return the product. At this point we will forward you a “return form” and a “return sticker” (containing the address to which the goods can be returned).
As soon as the return form and return sticker are received, please re-pack the product into its original shipping packaging and add the completed return form. Close the packaging and apply the return sticker to the outside of the packaging so that it covers the original label containing your address info. We will provide return shipping instructions via email.
Once your package is received, we will process your return and send you a return confirmation via e-mail. As soon as we have received the returned product in good order you are entitled to a refund equal to the amount invoiced for the returned product. The refund will be processed in same way in which you paid. If you paid online with a debit card or bank transfer, the refund will be deposited back into your account. If you paid by credit card, the amount will appear as a refund on your next bill. If you paid using PayPal, the amount will be refunded to your PayPal account.
As we always process and dispatch your orders as efficiently as possible, it can be hard to change or cancel orders once they have entered our system. However, should you want to make changes or cancellations, please contact us via email at firstname.lastname@example.org as soon as possible, and we will do our best to assist you.
Tracking information can be accessed via your customer profile. However, should you have any concerns regarding the delivery of your order, please don’t hesitate to contact us.
More Fabrics Accounts
In order to successfully login, you need to enter two credentials into the login pop-up; a valid and correct e-mail address as used to register and the correct password, before selecting the LOGIN button.
You can open the login pop-up by clicking on the profile icon at the top right corner our website and choosing LOGIN. In case you cannot remember the correct credentials, click on the 'Forgot password?' link below the Login button. This will bring you to the ‘Forgot password’ page where you can enter the e-mail address you used to register.
Upon clicking the ‘Submit’ button in the ‘Forgot password’ page, More Fabrics will send you an e-mail containing a link that will direct you to reset your password and login with the new password.
Should this still not work, please contact More Fabrics via email@example.com.
Registering for a More Fabrics account is easy. Simply click the user icon shown in the top right corner of our website, and select ‘Register’. After completing and submitting the registration web form, you will automatically receive an Account Activation email. To activate your account select the provided activation link within the email.
After registering for a More Fabrics user account, login and access your profile by clicking the user icon in the top right corner and select ‘Profile’. Within your profile, select the option ‘Register Business’ and complete the registration form. If your business is based within the EU you need to include valid VAT number. After completing the form, and selecting ‘Save Business’, your Trade Account is activated.
Once your Trade Account has been activated, login and access your profile by clicking the user icon in the top right corner and select ‘Profile’, followed by ‘Edit Business’. Under the section ‘Members’, enter the new user's (valid) email address, select their business role, and click ‘Add’ followed by ‘Save Business’.
The new user will automatically receive an invitation email notifying them that they have been invited to join your business profile. To accept, they must select the link which will forward them to the More Fabrics website where they will be prompted to choose a password. On completion of this, the new user account is active.
Your order history can be accessed by logging into your More Fabrics account. Select the user icon at the top right corner of our website and click ‘Orders’. This will bring you to your order history where you can select ‘Order details’ to view more information on the orders concerned.
In the More Fabrics website you can work in one of these currencies: EUR, GBP and USD. To switch to the preferred currency, click on the user icon shown in the top right corner of the website and select a currency in the appearing menu. Note that as a registered user you will not be able to switch currencies and can only work in the currency you purchased in, or selected upon registration.
The More Fabrics website uses HTTPS (Secure Hyper Text Transfer Protocol) to ensure data transmitted over the internet is safe. This protocol encrypts financial and sensitive personal data, so that nobody else can read or abuse these.
As a More Fabrics user, you are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.