Orders of a fabric for 5 metres or more will earn a 5% discount on that fabric. Orders of a fabric for 10 metres or more will earn a 10% on that fabric. We also offer a Membership rewards programme where customers can earn points towards achieving better discounts. For more information on our Membership Tiers click here.
Businesses with a registered VAT number or proof of business can register a business account with us. By submitting your VAT number or a proof of business you are automatically eligible for our Professional Membership tier which offers a 20% discount on our standard pricing. As you buy more fabric and earn more Fabric Points you will become eligible for even better pricing. For more information on our Membership Tiers click here.
Our Fabric Points reward programme is a way for customers to collect points and get access to different Membership Tiers. When you register an account with you are automatically enrolled in our rewards programme. To learn more about our Membership Tiers click here.Fabric Points can be earned by:
- Purchasing fabric or curtains - one metre of fabric purchased equals one Fabric Point
- Registering a Personal account and uploading your student ID
- Registering a Personal account and uploading your teachers ID
- Registering a Business account and entering your registered VAT number
- Registering a Business account and uploading a proof of business
Orders and Shipping
On More Fabrics you can order a sample for any fabric available at approximately 1 EUR per sample. A regular sample measures 10 x 10 cm. For fabrics with a design pattern the sample measures 30 x 30 cm. Samples need to be ordered in the same way as you would order a fabric: by adding it to your shopping cart and checking out. Adding a sample to your shopping cart is possible in two ways:
- directly from the Product finder, by hovering over a product image and pushing the Get sample button
- from the product's detail page, by clicking on the ORDER SAMPLE link just above the Add to cart button
More Fabrics accept the following payment methods:
- American Express
- More Fabrics Credit (for approved Trade customers)
Available payment methods are based on your registered shipping address and displayed during the second step of the checkout process.
All fabric orders are shipped world wide with our DHL courier service. Samples are shipped through standard postal services.
Orders can be tracked from the orders section of your account profile. Select the ‘Tracking’ link shown in the order overview, this will automatically direct you to the DHL tracking website displaying the progress of your shipment.
If you have received an item that is faulty, please refer to our Returns policy below. If you are missing an item, please contact us via email at firstname.lastname@example.org, and we will get this sorted for you as soon as possible.
Products that are damaged or defected, not delivered in the ordered quantity, or do not match the item specifications, can be returned within 14 days of receipt.
Please carefully check your fabric once received. Returns will not be accepted for any article that has been cut, washed, or altered in any way.
Returns will NOT be accepted in the following cases:
- Request for return is made after 14 days of receiving the product.
- The product is used or is not in its original condition. The product should not be washed or ironed.
- Products are returned without original packaging.
- Product is damaged after use/opening.
- Any item which has been used or installed.
In order to return the product, first contact us via email at email@example.com. This email needs to contain at least the following information:
- Order number
- Item number
- Exact reason why the goods need to be returned, please include supporting photographs if applicable.
Once we have received this information our team will verify the nature of the claim. On validation of the claim you will be invited to return the product. At this point we will forward you a “return form” and a “return sticker” (containing the address to which the goods can be returned).
As soon as the return form and return sticker are received, please re-pack the product into its original shipping packaging and add the completed return form. Close the packaging and apply the return sticker to the outside of the packaging so that it covers the original label containing your address info. We will provide return shipping instructions via email.
Once your package is received, we will process your return and send you a return confirmation via e-mail. As soon as we have received the returned product in good order you are entitled to a refund equal to the amount invoiced for the returned product. The refund will be processed in same way in which you paid. If you paid online with a debit card or bank transfer, the refund will be deposited back into your account. If you paid by credit card, the amount will appear as a refund on your next bill. If you paid using PayPal, the amount will be refunded to your PayPal account.
As we always process and dispatch your orders as efficiently as possible, it can be hard to change or cancel orders once they have entered our system. However, should you want to make changes or cancellations, please contact us via email at firstname.lastname@example.org as soon as possible, and we will do our best to assist you.
Tracking information can be accessed via your customer profile. However, should you have any concerns regarding the delivery of your order, please don’t hesitate to contact us.
More Fabrics Accounts
In order to successfully login, you need to enter two credentials into the login pop-up; a valid and correct e-mail address as used to register and the correct password, before selecting the LOGIN button.
You can open the login pop-up by clicking on the profile icon at the top right corner our website and choosing LOGIN. In case you cannot remember the correct credentials, click on the 'Forgot password?' link below the Login button. This will bring you to the ‘Forgot password’ page where you can enter the e-mail address you used to register.
Upon clicking the ‘Submit’ button in the ‘Forgot password’ page, More Fabrics will send you an e-mail containing a link that will direct you to reset your password and login with the new password.
Should this still not work, please contact More Fabrics via email@example.com.
Registering for a More Fabrics account is easy. Simply click the user icon shown in the top right corner of our website, and select ‘Register’. After completing and submitting the registration web form, you will automatically receive an Account Activation email. To activate your account select the provided activation link within the email.
Your order history can be accessed by logging into your More Fabrics account. Select the user icon at the top right corner of our website and click ‘Orders’. This will bring you to your order history where you can select ‘Order details’ to view more information on the orders concerned.
In the More Fabrics website you can work in one of these currencies: EUR, GBP and USD. To switch to the preferred currency, click on the user icon shown in the top right corner of the website and select a currency in the appearing menu. Note that as a registered user you will not be able to switch currencies and can only work in the currency you purchased in, or selected upon registration.
The More Fabrics website uses HTTPS (Secure Hyper Text Transfer Protocol) to ensure data transmitted over the internet is safe. This protocol encrypts financial and sensitive personal data, so that nobody else can read or abuse these.
As a More Fabrics user, you are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.